WHAT PARKING OPTIONS ARE AVAILABLE?

Guest parking is available for standard-sized vehicles for $25 per day (24-hours from the time you enter the garage). In and out privileges are included. For vehicles over 6 feet tall and over 16 feet long, we recommend an off-site parking lot located nearby, offering rates at $49 per day (subject to change at any time). In-and-out privileges are included; however, parking spaces are not guaranteed. Check in with the front desk prior to parking to obtain your parking pass. We do not offer parking for U-Hauls or full-sized vans.

WHAT FOOD & BEVERAGE OPTIONS ARE AVAILABLE?

Coffee and tea are available all day in the Lobby. The hotel does not have an onsite bar or restaurant, however, countless options are within walking distance of the hotel, and downtown is a quick ride away.

HOW CLOSE IS WRIGLEY FIELD?

At 0.7 miles away, Wrigley Field is a safe 15 minute walk from the hotel.

WHAT TIME IS CHECK IN/OUT?

Check in time is at 3 pm, and check out time is 11 am.

HOW CAN I MODIFY OR CANCEL MY RESERVATION?

Cancellations are accepted without penalty up to 24 hours before 3 pm (EST) from day of arrival. Cancellations or reservation modifications within the 24 hour window cancellation policy are subject to first night’s room and tax.

WHAT IS YOUR SMOKING POLICY?

Our hotel is a smoke-free establishment. Smoking in a designated non-smoking area is subject to fine.

Majestic Hotel does not allow pets.

FAQ

Browse the frequently asked questions below to learn more about your stay at Majestic Hotel. If you can't find what you're looking for, please contact our team directly—we’ll be happy to help ensure a comfortable stay in Chicago.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM.

Is early check-in or late check-out available?

If late checkout or early check-in is requested, an additional fee will be incurred and is based on availability. Please contact the front desk directly to arrange these adjustments.

What is the hotel’s cancellation policy?

Reservations can be canceled up to 24 hours prior to arrival (3:00 PM CST) without penalty, unless a non-refundable rate was booked. Cancellations made less than 24 hours before arrival will incur a charge for one night’s room rate and tax. Stricter modification and cancellation rules apply to non-refundable reservations, group rates, special promotions, or city events.

Is the front desk staffed 24 hours a day?

Yes, we feature a 24-hour staffed front desk to assist guests at any time.

What is the minimum age to check in?

Guests must be at least 21 years old with a valid ID.

What is the hotel's guarantee policy?

All reservations must be guaranteed by a valid credit card at check-in. The hotel will hold guaranteed reservations for up to 12 hours after the scheduled 3:00 PM arrival time.

Is parking available at the hotel?

Off-site self-parking is available nearby for standard-sized vehicles under 6 feet tall for $30 per 24-hour period. Vehicles over 6 feet tall are charged $49 per day, and the garage cannot accommodate U-Hauls or full-sized vans. In-and-out privileges are included but subject to limited availability, so please check in with the front desk prior to entering the garage to receive specific instructions.

Do you have EV charging stations?

We do not have on-site EV charging stations. Convenient public charging options are located nearby, including the Optima Lakeview Public Parking Deck and various Tesla Superchargers throughout the Wrigleyville area.

Is airport transportation or shuttle service available?

No, we do not operate a dedicated airport shuttle. Guests can easily access the property from both O'Hare International Airport and Midway International Airport via taxi, rideshare platforms, or the Chicago CTA train network.

Are there taxi or rideshare services nearby?

Yes, city-run taxis and app-based rideshare services are readily available throughout the neighborhood for transit across Chicago.

Is there an on-site restaurant or bar?

No, we do not feature an on-site restaurant or bar, but complimentary coffee and tea are served all day in the lobby. Countless dining choices sit within short walking distance along Broadway and Clark Street.

Do you offer room service?

No, traditional room service is not available because the property operates without an on-site kitchen. Guests are welcome to order food delivery directly to their rooms from local restaurants using third-party services like Uber Eats, DoorDash, or Grubhub.

Is breakfast included? If not, is it available for purchase?

No, breakfast is not included with your stay.

Do you have a pool?

No, we do not have an on-site pool.

Is there a fitness center or gym on-site?

No, there is no fitness center on-property. However, we provide guests with free passes to a local full-service gym located within walking distance, which can be requested at the front desk.

What safety measures or security features does the hotel have?

We require electronic guest key cards for building entry after standard daytime hours. Additionally, the hotel maintains a 24-hour staffed front desk to monitor guest access and assist travelers at any hour.

Do you have a smoking policy?

We are entirely smoke-free. Violations of the non-smoking policy anywhere on the premises will result in a $250 property fine.

Do you offer luggage storage?

Yes, we provide complimentary luggage storage at the front desk for arriving guests whose rooms are not yet ready, as well as for departing guests on the day of checkout.

Can I ship packages to the hotel?

Yes, guests may ship packages to the property. Please contact the front desk team directly prior to mailing items to coordinate arrival details and ensure proper storage.

Do you offer laundry or dry cleaning services?

No, we do not provide laundry or dry cleaning services on-property.